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  • YouTube: ksrsmashrepairs

24/7 Hotline : 1300 663 763

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Customer Service Charter

What you can expect from us!

You can expect us to make it easy for you to use our services by:

  • Making it as convenient as possible for you to do business with us, with our extra long business days and opening on a Saturday for those who work all week.
  • Making bookings and enquiries available on line and making online quoting available, without even attending our premise.
  • Allowing our phones to be answered by a real receptionist always.

You can expect us to treat you with respect and courtesy by:

  • Identifying ourselves when we talk to you
  • Treating you with kindness and respect
  • Being friendly and attentive in our dealings with you
  • Being Honest and informative at all times

You can expect us to get your job done right by:

  • Allowing only trained and certified technicians to work on your car
  • Offering a Lifetime written warranty on all of our workmanship
  • Having all of our Workmanship inspected and signed off by our quality assurance officer
  • Being a preferred repairer for many of the largest insurance companies