Customer Service Charter
What you can expect from us!
You can expect us to make it easy for you to use our services by:
- Making it as convenient as possible for you to do business with us, with our extra long business days and opening on a Saturday for those who work all week.
- Making bookings and enquiries available on line and making online quoting available, without even attending our premise.
- Allowing our phones to be answered by a real receptionist always.
You can expect us to treat you with respect and courtesy by:
- Identifying ourselves when we talk to you
- Treating you with kindness and respect
- Being friendly and attentive in our dealings with you
- Being Honest and informative at all times
You can expect us to get your job done right by:
- Allowing only trained and certified technicians to work on your car
- Offering a Lifetime written warranty on all of our workmanship
- Having all of our Workmanship inspected and signed off by our quality assurance officer
- Being a preferred repairer for many of the largest insurance companies