Customer Service Charter

What you can expect from us!

You can expect us to make it easy for you to use our services by:

• Making it as convenient as possible for you to do business with us, with our extra long business days and opening on a Saturday for those who work all week.
• Making bookings and enquiries available on line and making online quoting available, without even attending our premise.
• Allowing our phones to be answered by a real receptionist always.

You can expect us to treat you with respect and courtesy by:

• Identifying ourselves when we talk to you
• Treating you with kindness and respect
• Being friendly and attentive in our dealings with you
• Being Honest and informative at all times

You can expect us to get your job done right by:

• Allowing only trained and certified technicians to work on your car
• Offering a Lifetime written warranty on all of our workmanship
• Having all of our Workmanship inspected and signed off by our quality assurance officer
• Being a preferred repairer for many of the largest insurance companies